Billing and Fees Overview

We take great pride in our full transparency in our billing practices. When analyzing your invoice, it is important to understand that many of the fees found on your invoice are paid on your behalf. Although we do our best to provide simple and easy to understand invoices, full details of any given invoice by visiting your client portal.

• Setup FeeThis is a one-time Account set up fee that is invoiced during the first billing cycle. This fee can be found in your copy of your proposal. Included in this fee are all the account integration activities to set-up your account in our systems. Not included in this fee is the cost of shopping cart integration.
• Monthly Account Management & Support FeeOffering world-class customer service is something we take pride in. This fee is charged to all accounts in order to provide you with our very own personalized brand of dedicated account management that our clients have all come to expect.
• Integration FeeThis a flat fee paid on your behalf to 3PL Central in order to integrate your particular shopping cart into our system. Please note that certain shopping cart integrations such as Big Commerce sometimes require additional charges in order to be integrated. Also note that some integrations will also incur monthly fees charged by 3PL Central which will be charged back to you on your monthly invoice.
• Processing FeeGenerally speaking, a large portion of the funds which we invoice are for courier services which we are subsequently invoiced for. Processing fees allow us to pass courier savings onto our clients by brokering the best shipping rates with the optimal carrier service and paying it on our customer’s behalf. In order do so, we must charge a flat processing fee which covers receiving fees on this exchange. Typically, such fees are factored into invoices. However, in the spirit of full transparency and in order to provide our clients with a full understanding of their invoice, we list such fees separately.
• Decline Transaction FeeThis flat fee is place in order to ensure that we are not required to have to make multiple attempts to receive funds from your primary payment method. You will only be invoiced for this in the event that payment is declined by your credit card or institution. Due to our high volume of clients, declined payments can be a tedious factor and can even result in suspended services should they not be addressed in a timely fashion. It is in the best interests for everyone that your billing source remains up to date as these fees are non-refundable and service interruptions should be avoided.

• Storage FeesStorage fees are invoiced according to the amount of warehouse storage you are using during a particular billing period. The cost of storage fees may vary depending on the nature of the product stored and the amount of volume. Your storage fees are outlined on your initial proposal but are subject to change. You will be notified by your dedicated account manager should there be any changes to your storage fee rates prior to the changes taking affect.
• Container UnloadingThis service is billed as a flat rate on a half hour basis in order to maximize cost efficiency. The total cost of this service relates only to the amount of time your container requires to be unloaded by our warehouse staff.
• Receiving FeeThis service is billed according to the negotiated timeframe/price specified on your proposal. The total cost of this service relates to the time it takes to do the following actions: Starting from unloading the vehicle, inspecting the shipment, verifying against BOL, counting items, weighing, measuring, placing in warehouse & finally preparing the upload templates to upload the shipment into your virtual inventory.
• Kitting and AssemblyThis fee is reserved for items that require kitting and/or assembly in order to be shipped. Due to the wide range of variables involved, these fees vary depending on the complexity of the task. The cost has been determined at the time of your proposal. All charges are applied on a per order basis and only as required.
• Picking and PackingAll orders we ship require proper packing. In the event that your order includes multiple items, each one is considered a pick. The picking and packing cost for each order can be determined by adding the initial packing charge to the number of picks that were required to complete the package. These charges are applied on a per order basis and vary in regards to the total number of picks and packs.
• Palleting feeThis fee is charged when our warehouse staff loads and secures your stock on a pallet for delivery at your request.

• Per Order FeeThe “per order” fee is a flat fee that was negotiated and indicated in your proposal. It is a flat fee that is charged per order you ship throughout each billing cycle. The total amount invoiced is contingent on the total amount of orders you have shipped.
• Shipping MaterialsThis fee is invoiced specifically when you require that InterFulfillment provides packing materials for your shipment. Generally it consists of boxes, bubble mailers, envelopes, bubble wrap and/or whatever other packing materials are needed and is charged on a per material used basis. In instances where you have provided your own packing material, you will not incur shipping materials fees. Please note that you will pay storage fees for these packing materials stored in our warehouse.
• 3rd Party Courier FeeThis is only invoiced when a client specifically requests that we use a 3rd party shipping account in order to ship their products. It is a flat fee that is charged on a per order basis.
• Attach Invoice to OrderThis fee is in place for when you require us to attach a personalized invoice on or into your package. It is a flat fee that is charged on a per order basis.
• Pre-Shipment Cancellation FeeThis fee is applied when InterFulfillment receives a request to cancel an order prior to a shipping label being processed.
• Post-Shipment Cancellation FeeThis fee is applied when InterFulfillment receives a request to cancel an order after a shipping label has been generated. This fee is slightly higher than the Pre-shipment fee, so make sure to cancel your orders early in the day or as soon as possible. Once an order is in transit, there is no further recourse for cancellation.
• Marketing InsertThis fee is applied when you request a marketing insert be added to your shipments. Typically marketing inserts are flyers or pamphlets provided by you and stocked along side your inventory.
• Pick-Up FeeThis fee is applied when a package is prepared for local pick-up at our warehouse facility. It is charged on a per order basis. Generally, these packages are packed for shipping as they would for typical shipping. Certain additional fees associated with materials, picking and packing may also be invoiced for this service as well.
• Order Return Handling FeeThis fee represents the receiving of a returned order shipped back by one of your customers. The returned package will be inspected and details of its contents will be passed along to you for further instructions. When needed you will be sent photos and provided with descriptions in order to help you determine your desired action.
• TIReturned Item Restocking FeeLEOnce deciding further action for a returned package, you may choose to restock any products that you feel are acceptable. A small fee for each product you chose to have restocked during a particular billing cycle will be invoiced.
• UPC LabelShould a shipment require that your products are labeled with a custom barcode that you provided, a small charge per item will be billed. This is to cover the printing and attachment of this label.

• CanadaPost, FedEx, UPS and DHL FeesThese fees are paid to each respective courier on your behalf. We serve as a proxy in order to provide you the maximum amount of discount with each service, which is then passed on to you depending on your order volume. Discounts are negotiated directly with our couriers. These discounts are listed on and automatically applied to your invoice. Our in-house processing fees are largely in place to cover fees and turnaround time required for this process.
• LTL Freight (Less Than TruckloadThis is a service paid for on your behalf for LTL freight delivery. LTL freight is used as a more economical approach for shipments too large to ship with a typical courier.
• Brokerage FeesThese fees represent brokerage service which has been paid by InterFulfillment on your behalf during your billing cycle. We have no control over the amount charged by any brokers.
• Customs and DutiesThis charge represents customs and duties paid for by InterFulfillment to a courier on your behalf during your billing cycle. We have no control over the amount of customs and duties that have been charged in order to clear your package. The amount is determined by the Canadian government.